BALENCIAGA Store Manager (EmQuartier)

About us

Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique. Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity.

In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance.  From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director. In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.

We are currently seeking a Store Manager who will report to the Retail Manager.

Your opportunity

You will be accountable for sustaining the brand image, achieving sales and KPIs goals, managing the store team, recruiting, retaining and developing clients, and guarantees compliance with all processes and guidelines set by the brand in order to bring the store to its full potential.

How you will contribute

• Manage a retail sales team while overseeing daily store operations including sales targets, KPIs, housekeeping, staff training, inventory management, complaints handling, etc.
• Lead and motivate retail sales team to provide excellent customer service and achieve sales targets
• Ensure operational effectiveness and efficiency in accordance with Balenciaga’s standards and requirements
• Attract, develop and retain talent by creating a positive work environment and a feedback culture
• Build customer database and maintain a good relationship with valuable customers and VIP

Who you are

• Prior experience in retail and customer services industry with people & store operation management
• Inclusive leadership style and excellent organizational skills
• Adaptability, persuasiveness, risk-taking & dynamic
• High sensitivity to clients’ experiences and loyalty
• Good command of both spoken and written English and Chinese
• Good PC skills such as MS Office and other digital tools

Why work with us?

This is an exciting opportunity to contribute to the Balenciaga philosophy and to become part of a team that offers possibilities to learn and grow.   

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.