Learning & Development (L&D) Coordinator

Company Description

Accor Plus is a lifestyle membership program by Accor , offering exclusive benefits to members, including hotel accommodation discounts, dining discounts, and special offers from Accor hotels across the Asia-Pacific region. The program is designed to provide members with enhanced value and elevated experiences in travel and dining.

Job Description

Job Purpose

The Learning & Development (L&D) Coordinator is responsible for supporting the Operations teams by onboarding, coordinating training, and employee development initiatives across the organization. This role works closely with managers and stakeholders to ensure employees are equipped with the necessary knowledge, skills, and capabilities to achieve business objectives and operational excellence.

Key Responsibilities

1. Onboarding & Training Coordination

• Coordinate onboarding activities and orientation programs for new employees.

• Facilitate induction and training sessions for new team members.

• Support the implementation of training calendars and learning initiatives.

• Coordinate training logistics, attendance tracking, and training records.

• Assist in developing training materials, presentations, and learning content.

• Monitor employee training completion and follow up on mandatory learning requirements.

2. Learning & Development

• Support operations teams through coaching and employee development initiatives.

• Identify training needs in collaboration with department leaders and managers.

• Assist in developing learning programs that improve employee capability and performance.

• Facilitate engaging classroom or virtual training sessions when required.

• Evaluate training effectiveness and provide recommendations for improvement.

• Promote a positive learning culture across the organization.

3. Business & Stakeholder Support

• Work closely with managers and department leaders to support business objectives.

• Provide guidance and support regarding training and development processes.

• Maintain effective communication with internal stakeholders and employees.

• Support HR projects and other People & Culture initiatives as assigned.

Qualifications

Skills & Knowledge

• Learning & development principles

• Training facilitation techniques

• Coaching techniques

• Performance management support

• Microsoft Office (Word, Excel, PowerPoint)

• HRIS and learning platforms

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field

• Minimum 3 years of experience in Learning & Development, Training Coordination, or Human Resources

• Experience facilitating training sessions is preferred

• Experience supporting operational teams is an advantage

• Good command in English communication skills

Additional Information

Employee Benefits & Perks

We value our employees and offer a comprehensive range of benefits designed to support well-being, work-life balance, and rewarding experiences:

• Comprehensive Group Health Insurance Coverage
• Dental Benefit of THB 3,000 annually
• Exclusive Accor Plus Membership with special privileges on accommodation and dining across the Asia-Pacific region
• Heartist Card granting employee discounts at participating Accor properties worldwide
• Annual Leave starting at 7 days and increasing with tenure, up to 12 days per year
• 19 Public Holidays per year
• Additional Leave Entitlements in compliance with labor regulations
• Birthday Gift Voucher to celebrate your special occasion
• Annual Staff Celebration Party to recognize and enjoy milestones together