SMB - Account Manager

Do you enjoy building strong client relationships?

Are you passionate about helping small and medium businesses succeed with Microsoft solutions?

Ready to join a global leader in IT services?

At SoftwareOne , we empower organizations to unlock the full potential of technology. As an Account Manager for SMB clients, you’ll play a key role in driving growth and delivering exceptional value through Microsoft solutions.

The Account Manager – SMB (Microsoft) is responsible for managing and growing relationships with small and medium business clients. You will ensure customer success by aligning Microsoft solutions to their business needs and driving adoption.

Key Responsibilities:

• Identify and develop new business opportunities within the SMB segment through proactive outreach and lead generation activities.
• Execute outbound prospecting efforts including cold calling, networking, and social selling to build a qualified sales pipeline.
• Analyze customer needs and pain points to position tailored solutions aligned with business objectives.
• Present and sell SoftwareOne offerings using a value‑based approach, clearly articulating business impact and ROI.
• Manage the end‑to‑end sales cycle—from initial engagement through negotiation, contract closure, and deal finalization.
• Collaborate with internal teams to develop customized proposals, maintain accurate CRM records, and ensure smooth client handover to account management.