Job Description

Main Missions

Ensure contract renewal for our existing accounts
Ensure customer satisfaction, engagement, and success

Within the Label and Artists Solutions team, you will be responsible for a portfolio of strategic clients and define with your manager the best solutions to maximize client satisfactions and services execution. As the clients’ point of contact, you will be responsible for:

Delivering flawless service, and ensuring cross-functional collaboration of teams:
1. Operational support (within internal team)
2. Marketing optimization (with Editorial and Marketing Partnership teams)
Proactively providing the best strategic support (go-to-market strategies, quarterly business reviews, providing insights, etc.) with the use of digital distribution knowledge
Fully comprehending the client needs and identify potential services to upsell
Participating in year-on-year development of customer’s revenue and gross margin through analyzing data from the dashboard and continuously monitoring the performance
Ensuring timely renewal of contracts

Qualifications

Understanding of the music ecosystem
Analytical and data-driven
Performance-driven
Active listener, relationship building

Prior additional:

• 3 - 4 years in music business

• Proven track record in sales and effective negotiation skills

• Deep knowledge of the indie artists landscape + Labels

• Solid network in the music industry

• Passionate about technology, data, and artists development

• Fluent in English and native language

Additional Information

Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability.

TH (South) - Account Manager Associate, Label