At IKEA Thailand, we are committed to creating an inclusive and diverse workplace. We strongly encourage applications from persons with disabilities who meet the

qualifications

for this position.

If you are passionate about customer service and looking to work in a company that values diversity, equality, and inclusion — we would be happy to welcome you to our team!

Job Description

The Customer Care Centre Agent role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA brand.

You are passionate about getting a good solution for your customers by identifying the customers’ needs and using your knowledge of the IKEA systems and processes to offer solutions;
You take ownership for resolving your customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised;
You understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels;
You have a good knowledge of store operations in order to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more;
You listen to the customers and anticipate their needs, promoting our products and services, in order to improve their home-to-home shopping experience.
You actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers;
You will be providing support and assistance to IKEA Thailand customers and ensuring best customer experience with IKEA tone of voice.

Qualifications

Fresh graduates are welcome, as well as candidates with experience in customer service or call centre roles.
You are comfortable using a computer and basic digital tools required for the role
You can communicate confidently and clearly (both spoken and written) in Thai and English
You are able to work shifts including weekends and public holidays
You understand how the Customer Care Centre supports customers before, during, and after their purchases
You can manage tasks with flexibility, speed, and simplicity
You are capable of handling customer concerns and complaints and finding win-win solutions
You demonstrate a courteous, professional, and friendly manner in customer interactions, especially over the phone
You can work independently and collaboratively with a team
You are comfortable working at IKEA Bangna (Mega Bangna) and able to commute to this location as required

Additional Information

This role requires flexibility in working hours, depending on store operational requirements.

IKEA is an equal opportunity employer, and we are looking for talented individuals to join our team. We believe that diverse perspectives make us stronger, and we welcome applicants with disabilities. The role involves tasks such as typing, working on a computer and handling inbound and outbound calls over the phone. English communication skills are an advantage. If you are a qualified candidate, we would love to hear from you.

The selection process will take place continuously, so if you are interested in this exciting position, please apply at your earliest convenience

Customer Care Centre Agent: Opportunity for Applicants with Disabilities - IKEA Thailand