Customer Service Manager (Air Freight and Ocean Freight for Logistics Industry)

Hyperwork is trusted IT & Non-IT Recruitment Agency in Thailand. Our client is a prominent non-life insurance company with a significant presence in Thailand and across the Asia-Pacific region. They offer a comprehensive range of insurance products, including marine cargo, property, and motor insurance, catering to diverse business sectors. Their commitment to operational excellence and customer satisfaction has established them as a trusted partner in the insurance industry.

About the Company

Our client is a prominent international logistics provider, specializing in freight forwarding and comprehensive supply chain solutions. With a strong presence in key global markets, including Asia and Europe, they are recognized for their commitment to operational excellence and customer satisfaction. Their services encompass freight transportation arrangement and other support activities for transportation, catering to a diverse clientele.

This is an exciting opportunity to join a dynamic organization that plays a pivotal role in global trade, offering exposure to complex logistics operations, international market dynamics, and strategic supply chain management

Job Responsibilities

• Procure the most effective shipping option by evaluating rates, transit time, and customer needs.
• Develop innovative solutions to maximize efficiency, such as transshipments.
• Oversee regional operations as a Control Tower.
• Lead and mentor the customer service team to achieve high performance.
• Cultivate a positive and collaborative work environment that fosters professional growth.
• Build and maintain strong relationships with key clients to ensure their needs are met and exceeded.
• Manage customer inquiries and issues promptly and effectively, ensuring high levels of customer satisfaction.
• Work closely with sales and logistics teams to guarantee seamless shipment processes and on-time delivery.
• Track shipments and liaise with carriers to resolve any potential issues.
• Identify and implement process improvements and best practices to enhance customer service and operational efficiency.
• Analyze customer feedback and performance metrics to develop service enhancement strategies.
• Conduct training and provide ongoing support to team members on airfreight procedures, customer service excellence, and industry regulations.
• Prepare regular reports on team performance, customer satisfaction, and operational metrics.
• Leverage data to drive decision-making and improve service delivery.

Requirements

• Minimum 5 years' experience in freight forwarding, with excellent skills and mastery of freight operations.
• Strong knowledge of freight regulations, tariffs, and shipping procedures.
• Excellent communication and interpersonal skills, and ability to build relationships with clients and team members.
• Proven leadership and team management experience.
• Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.
• Fluency in English and local official language.
• Ability to thrive and adapt in a fast-paced, dynamic environment.

Apply by send us your resume & application to แสดงอีเมล

For more information: https://www.hyperworkrecruitment.com/