Logistic Customer Service and operations Supervisor/ Specialist (airfreight+oceanfreight)

Hyperwork is trusted IT & Non-IT Recruitment Agency in Thailand. Our client is a prominent non-life insurance company with a significant presence in Thailand and across the Asia-Pacific region. They offer a comprehensive range of insurance products, including marine cargo, property, and motor insurance, catering to diverse business sectors. Their commitment to operational excellence and customer satisfaction has established them as a trusted partner in the insurance industry.

About the Company

Our client is a prominent international logistics provider, specializing in freight forwarding and comprehensive supply chain solutions. With a strong presence in key global markets, including Asia and Europe, they are recognized for their commitment to operational excellence and customer satisfaction. Their services encompass freight transportation arrangement and other support activities for transportation, catering to a diverse clientele.

This is an exciting opportunity to join a dynamic organization that plays a pivotal role in global trade, offering exposure to complex logistics operations, international market dynamics, and strategic supply chain management

Job Responsibilities

Customer Support

• Serve as the primary point of contact for customer inquiries and shipment-related concerns
• Ensure customer satisfaction by addressing questions and issues promptly

Shipment Coordination

• Manage airfreight and ocean freight shipment logistics, including booking, tracking, and documentation
• Collaborate with carriers, customs brokers, and other stakeholders to ensure timely delivery

Problem Solving

• Proactively identify and resolve shipment issues, communicating any delays or changes to customers
• Apply critical thinking skills to find effective solutions that meet customer needs

Documentation and Compliance

• Prepare and manage all shipping documentation to ensure compliance with international regulations and company policies
• Maintain accurate records of all airfreight and ocean freight shipment transactions and communications

Collaboration

• Work closely with internal teams to deliver a seamless customer experience
• Assist in developing operational improvements to enhance service delivery

Performance Tracking

• Monitor customer feedback and service metrics to contribute to the continuous improvement of processes and procedures

Requirements

• A Bachelor's degree in Logistics or a related field is preferred.
• At least 3 years of experience in freight forwarding operations is required.
• Must have comprehensive knowledge of freight forwarding operations, ocean and air documentation, regulations, and industry practices.
• Excellent verbal and written communication and customer service skills are essential.
• Must be detail-oriented and possess strong organizational and multitasking skills.
• Must demonstrate proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.

Apply by send us your resume & application to แสดงอีเมล

For more information: https://www.hyperworkrecruitment.com/