A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

We are seeking a friendly and professional Assistant Spa Manager to join our team at our luxurious spa resort in Ko Pha-ngan, Thailand. As an Assistant Spa Manager, you will play a crucial role in ensuring the smooth operation of our spa facilities, delivering exceptional customer experiences, and supporting the overall management of our wellness center.

Assist the Spa Manager in overseeing daily spa operations and staff management
Provide exceptional customer service and address guest inquiries and concerns promptly
Schedule and coordinate spa treatments, ensuring efficient use of resources and staff time
Train and mentor spa staff to maintain high standards of service and professionalism
Manage inventory of spa products and equipment, placing orders as needed
Assist in developing and implementing new spa treatments and wellness programs
Monitor and maintain cleanliness and safety standards throughout the spa facilities
Collaborate with other departments to create seamless guest experiences
Support the Spa Manager in financial management, including budgeting and revenue tracking
Handle administrative tasks such as record-keeping and report generation
Stay updated on industry trends and incorporate innovative practices into spa operations

Qualifications

Proven experience (2-3 years minimum) in spa management or a related field
Strong leadership and management skills with a collaborative and supportive approach
Excellent customer service skills and a genuine passion for guest satisfaction
Proficiency in spa management software and scheduling systems
Solid understanding of spa operations, treatments, and wellness industry trends
Financial management and budgeting skills
Inventory management experience
Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
Spa management certification (preferred)
Fluency in English and Thai
Excellent problem-solving and conflict resolution abilities
Strong organizational skills and attention to detail
Ability to work flexible hours, including weekends and holidays
Physical stamina to be on feet for extended periods
Empathetic and supportive attitude towards both guests and staff
Adaptability and efficiency in a fast-paced environment