About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Our Cities Account Management team, operating under the GrabFood Strategy umbrella, is focused on driving growth for key strategic merchants across 9 cities in the Northern and Northeastern regions. We work to enhance business operations while ensuring our initiatives align with Grab's broader objectives. Our mission is to build and maintain mutually beneficial partnerships with merchants. Within the team, we emphasize a culture of data-driven decision-making and a commitment to continuous improvement to better serve our partners each day.

Get to Know the Role

As Supervisor, Northern Region Expansion, you will be responsible for leading and driving the performance of our Cities Account Management team in Chiang Mai and Chiang Rai. Your main focus will be to guide the team in managing and growing a portfolio of top strategic merchants. This includes ensuring consistent portfolio growth, boosting sales performance, and maintaining strong, long-term relationships with our merchant partners. Your leadership will be key to expanding our presence and success across the Northern region. This is a remote working position.

The Critical Tasks You Will Perform

Strategic planning and managed teams

Assisted Regional manager in planning and implementing GTM strategy.
Managed and supported acquisition team who will be a key player in this team to deliver their tasks and achieve their target.
Evaluate team performance and identify hiring and training needs.
Provide performance summary and valuable on-ground insight along with recommendations to core team

On-ground strategic partner acquisition

Lead strategic partners acquisition and gain new product adoption.
On-ground with the team to give them guidance and help uplift their performance.

Qualifications

What Essential Skills You Will Need

Bachelor Degree or higher in any related filed.
2+ years of experience in merchant operations, account management or sales & marketing - preferably in the food delivery or tech platform industry.
Strong leadership qualities, people management skills and hardworking in developing people.
Strong communication skills with fluency in Thai & English.
Self-motivated, proactive, growth mindset.
Able to transport in area responsible.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

We have your back with Term Life Insurance and comprehensive Medical Insurance.
With GrabFlex, create a benefits package that suits your needs and aspirations.
Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.