We are PT Nokia Solutions and Networks Indonesia, a leading telecommunications company specializing in network solutions, digital services, and customer support across Indonesia and beyond. As part of the global Nokia family, we deliver innovative connectivity and technology solutions to businesses and individuals.

We are currently looking for motivated Chat Manager to join our remote support team. This is a full-time remote position (work from anywhere in Indonesia) with flexible hours and competitive compensation of 600 USD per month (paid via international transfer or local bank).

Key Responsibilities:

Manage live customer chats via multiple platforms (WhatsApp Business, web chat, internal tools)
Provide fast, accurate, and friendly support for inquiries related to telecom services, network issues, billing, and product information
Resolve customer problems efficiently while maintaining high satisfaction scores
Handle multiple chat sessions simultaneously with excellent multitasking skills
Escalate complex issues to senior technical teams when needed
Monitor chat quality, respond to feedback, and contribute to improving support processes
Prepare daily/weekly reports on chat performance and customer trends
Participate in team meetings via video calls (Zoom/Teams)

What We Offer:

Fully remote work – no office attendance required
Competitive salary: 600 USD/month + performance bonuses
Flexible working hours to suit your lifestyle
Opportunities for career growth in a global tech company
Access to training programs on telecom technologies and customer service best practices
Supportive international team environment
Modern tools and software for efficient remote work

Join us if you are passionate about helping people, enjoy fast-paced online communication, and want to work in a dynamic tech environment without leaving home.

This role is perfect for candidates who are reliable, quick learners, and comfortable communicating in English. No prior telecom experience is required – we provide full training.

Apply now and become part of Nokia's mission to connect the world!

Chat Manager (Remote)