Company Description

Splash Beach Resort, Mai Khao Phuket is a leading beachfront resort located on the beautiful Mai Khao Beach in Phuket, Thailand. As part of a dynamic hospitality environment, we are committed to delivering exceptional guest experiences through outstanding service, teamwork, and professional excellence.

At Splash Beach Resort, we believe our people are our greatest asset. We foster a supportive and inclusive workplace where employees are encouraged to develop their skills, grow their careers, and contribute to a culture of innovation and hospitality. Our team members enjoy working in a vibrant resort setting with opportunities for continuous learning, career advancement, and personal development.

Join us and become part of a passionate team dedicated to creating memorable experiences for guests from around the world while building a rewarding career in the hospitality industry.

Job Description

Business Performance

Set periodical Food & Beverage Service budget & forecast
Analyze monthly P&L and month-end reports, identify deviation from business plan goals
Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.

Food & Beverage Service Operation

Ensure proper care, security and maintenance of Food & Beverage Service equipment through proper supervision of service personnel, including outside contractors
Assume responsibility for shift supervisory duties, especially with VIP and "at cost" functions
Inspect all work assignments and supervise the standards of all function rooms, outlet and adjacent public areas
Supervise the maintenance of all public areas to be presentable with specific set-ups at all times
Maintain the inventory stock of all equipment on and off the property
Work with the culinary team to create attractive food products, presentations and improve food quality that support the image of the hotel
Post all contracted function sheets and give instructions to team members to ensure the success of functions
Develop and maintain the policies and standards of Food & Beverage Service Operations
Implement safety and emergency procedures when necessary

Team Management

Interview, select and recruit Food & Beverage Service employees
Identify and develop team members with potential
Conduct performance review with the team
Constantly monitor team members’ appearance, attitude and degree of professionalism
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
Prepare payroll and gratuity reports
Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
Manage organization and cleanliness of departmental areas by conducting weekly walk through with Hygiene Manager, Housekeeping and Engineering Department
Perform other duties assigned by the Head of Department or Executive Committee

Qualifications

Knowledge and Experience

Diploma in Hospitality Management/Food & Beverage preferred
Additional certification(s) in Food & Beverage will be an advantage
Experienced in all aspects of Food & Beverage, especially in local function styles
Minimum 2 years of relevant experience in a similar capacity with proven records in delivering Food & Beverage operating results
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of MS Excel, Word, & PowerPoint
High degree of professionalism with sound human resources management and business acumen capabilities

Competencies

Strong leadership, interpersonal and training skills
Good communication and customer contact skills
Results and service oriented with an eye for details
Ability to multi-task, work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Well-presented and professionally groomed at all times

Director of Food & Beverage