Trade Mid Office Associate

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Global Trade Solutions Department (GTS) is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

Today, HSBC is the leading international trade bank and GTS sits as part of Commercial Banking. We support customers’ right through the trade cycle, from raw materials – to manufacturing and shipment - to discounting and collecting invoices. We do this by working with Commercial Banking and Global Banking relationship managers, providing solutions appropriate for the customers' need. 

We are now inviting qualified individuals to join our team in the role of Assistant Manager Trade Mid Office - Guarantees

Principal Responsibilities:

1. Processing Guarantees and Standby DCs per required regulations and policies (e.g. URDG758, ISP 98, UCP600, etc.).
2. Ensuring transaction productivity and service quality levels are always achieved per the Service Level Agreements.
3. Constantly deliver high quality service to clients, and internal stakeholder i.e. Relationship Managers, Business Development Managers, and Client Management.
4. Be able to provide professional advice to all stakeholders and ensure that positive feedback on the service is consistently obtained.
5. Ensuring all transaction processing is compliance with internal guidelines, procedures and external rules & regulations.
6. Completing all the assigned tasks within the established timeframe.

Qualifications: 

• Bachelor degree or above in Business Administration, Economy, Finance & Banking or related field
• Minimum of 1 to 3 years of working experience in Guarantees/Standby DCs
• International Trade and Guarantee knowledge - URDG 758, ISP 98, UCP 600 and some basic Thai laws related to Guarantee is preferable
• Strong customer service minded, interpersonal & communication skill and PC skills
• Ability to handle multiple tasks independently with excellent attention to detail and work well under pressure
• Positive attitude towards teamwork
• Eager to learn and open-minded with creativity
• Desire to achieve and go beyond targets
• Good command of spoken and written English