System Operations/ Application Support

As a Application Support at Cartrack Technologies, your main role is to monitor, analyst issue and ensure the proper functioning of IoT devices installed in customer vehicles.

Responsibilities

• Monitor and ensure all installed devices are working correctly and transmitting data as expected

• Troubleshoot and resolve technical issues related to GPS, Censor and other devices system connectivity

• Support Customer Service by answering advanced technical inquiries

• Coordinate with technical and technician teams when support is required

• Escalate unresolved issues to relevant departments or higher support levels

• Maintain records of issues and solutions for future reference

Qualifications

• Bachelor’s degree in IT, ICT, Engineering, or a related field
  (or equivalent hands-on experience)

• New graduates are welcome, or candidates with up to 1 year of experience in Technical Support or Technical Operations Support *training and guidance will be provided

• Basic understanding of wireless systems, IoT systems, or networking concepts is an advantage

• Analytical skills to review device data, system dashboards, and support tickets

• Strong problem-solving skills with good attention to detail

• Good communication skills in Thai; English is a plus

• Willingness to learn and adapt to new technologies and systems

• Available to stand by to support field teams during holidays (Sat or Sun). Stand by date will be inform and plan in advance.