Sales Administrator (Contractual)

About our client

Our client is one of the largest food and beverage companies in the world. They are a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. While they are co-headquartered in Chicago and Pittsburgh, their brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

Job

Responsibilities:

Administrative Support:

• Support Business Development Managers and Away from Home Team on administrative data on sales.
• Support Team in updating Team’s Budgets, D&A, A&P spending, and other optimization.
• Lead in AR/AP collection with all Distributors in monitoring, managing and clearing out claims.
• Liaison with Distributors in any request for samples, products, and leg-work.
• Support in key events and activations in the region.
• Conducts Market Visits – to check deployment and execution.

Pricing and Claims Maintenance:

• Check prices being invoiced to customers match internal pricing files. Upload new prices into the system.
• Complete and submit internal forms for price approvals.
• Data entry of promotional activities by price level and date.
• Customer contact point for damaged goods claims. Ensure internal departments complete investigations and provide updates to the customer.
• Ensure all claims are processed per contractual requirements, run tracking process for all outstanding commercial and operational claims.
• Review all A&P claims/invoices to make sure they match what was approved in dollars spent and the promotional activities were completed.
• Clean, sanitize, and process claims of distributors for KHC payments.

Reports Generation:

• Prepare the demand planning file in preparation for the monthly demand cadence.
• Weekly sales reports and out of stock report.
• Distribution and KPI reports from datasets received from customers in monthly basis.
• Lead in acquiring and creating market relevant data: Price Index, Market Scan, SKU Pricing, etc.
• Markets Relevant – Thailand, Vietnam & Other Market

Orders Execution & Accounts:

• Check orders received match values from the demand planning cycle. Follow up with the customer on variances and missing purchase orders.
• Provide updates on order statuses to the customer. Develop a routine in which the updates are provided to increase customer satisfaction.
• Liaise with other affiliates internationally to receive documents or information necessary to fulfill orders or new product scoping. Ensure all documents are received before orders arrive at port.
• Advise third party re-labelers of incoming orders, their quantity and timing to ensure a smooth stickering process so the products can be released to the trade as efficiently as possible.
• Support the accounts receivables team on overdue invoices from the customer. Find out the reason for late payment and agree with the customer on when payment will be made.
• Work closely with the customer and accounts payable team to ensure all ‘proof of performance’ documents have been provided so can make timely payments.

Requirements:

• Education & Experience: 2 years working at medium to large FMCG company. If not, then must have a bachelor’s degree.
• Required Skills and Competencies: English at professional standard, organised mindset, effective and efficient communication both in-person and on email, Microsoft Excel,
• Personality / Attitude: Takes ownership, self-determination, always looking to improve, friendly and interpersonal skills.