Administrative Officer (French Speaking)

For over 30 years, APRIL International has specialised in providing innovative international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses worldwide. With teams operating across Asia, Europe, and the Americas, we are committed to ensuring our members have access to the best care, no matter where they are.

As part of the APRIL Group, an insurance specialist with 3,000 staff members in 20 countries, we are dedicated to simplifying insurance and delivering exceptional customer experiences.

To sustain the company's growth and expand our services, we are currently looking for an Administrative Officer

Your main responsibilities will include:

• Manage and process incoming client documentation received via email, ensuring accuracy and completeness.
• Review contractual documents to verify compliance and identify any missing information.
• Provide administrative support and guidance to clients throughout their application and documentation processes.
• Communicate with clients to request outstanding documents and ensure timely submission.
• Maintain accurate and up-to-date records by entering file statuses and progress stages into the system.
• Coordinate effectively with the medical team in Paris to facilitate case processing.
• Ensure all cases are processed within the required 24-hour service level to maintain high customer satisfaction.
• Support the team with a variety of administrative duties as required.
• Process healthcare reimbursement claims accurately and in accordance with company procedures.

Your profile:

• Bachelor's degree.
• Good in both written and spoken English (French language skill is a plus).
• Having experience as administrative support preferably in an international company would be a plus.
• Detail-oriented, well organized, and reliable.
• Flexibility, adaptability, and a good mindset are key for this role
• Knowledge of Computer PC, MS-office, Internet, E-mail.

What we offer:

• You will be trained and coached to become proficient in a sought-after profession.
• You will integrate into a dynamic and committed team of young professionals.
• You will be offered development and career opportunities in a fast-growing tech-driven company.

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