Pre-Sales Technical Support Engineer

About the Opportunity

Rising global technology pioneer in the smart new energy sector, specializing in module-level electronics, smart energy safety, and refined PV system regulation. Our advanced product matrix—including rapid shutdown devices (RSD) and solar optimizers—holds prestigious international certifications (such as UL1741 and UL3741). As we expand our footprint across Thailand and Southeast Asia, we are seeking a bilingual technical support professional to drive local pre-sales technical engagement, localization, and project coordination.

Key Responsibilities

1. Pre-sales Technical Communication & Support

• Deliver professional product demonstrations, technical briefings, and solutions for PV optimizers and rapid shutdown devices (RSD) to Thai EPC contractors, installers, and distributors.
• Gather clients' technical requirements and pain points, acting as a strategic bridge to synchronize information with internal R&D and technical teams.

2. Localized Marketing & Market Intelligence

• Translate, proofread, and localize technical documents, product manuals, and promotional materials into Thai.
• Coordinate and oversee local industry events, solar exhibitions, and customer salons in Thailand.
• Monitor and collect market intelligence on local PV subsidy policies, competitor pricing, product updates, and industry trends.

3. Business Operations & Coordination

• Establish and manage local customer profiles, maintaining daily follow-ups and strong client relationships.
• Coordinate local itineraries for visiting international teams and provide fluent Thai-English interpretation during business meetings.
• Assist with local administrative and logistics tasks to ensure smooth market expansion.

Job Requirements

• Nationality: Thai national only.
• Education: College diploma or above; a degree in Electrical Engineering, New Energy, Marketing, or a related field is preferred.
• Experience: At least 2 years of experience in technical support, pre-sales engineering, marketing promotion, or customer management within the photovoltaic (PV) or power electronics industry.
• Languages: Fluency in both Thai and English (written and spoken) is mandatory, with strong translation and interpretation capabilities.
• Core Competencies: Outstanding customer presentation skills, independent technical briefing delivery, and keen market insights.
• Flexibility: Ability to work in a fast-paced environment and travel for business/projects within Thailand (key project areas include Bangkok, Rayong, Samut Sakhon, Pathum Thani, and Nakhon Pathom) or occasionally regional locations like the Philippines.