Customer Support Specialist (Remote / On-site)

Customer Support Specialists provide specific information regarding the services, products or materials offered by a company. They answer phones, provide troubleshooting information, report and analyze customers’ information and needs, issue billing details and open and close customer accounts. In summary, they are the direct link between a company and its existing and potential customers.

Key Responsibilities

Evaluates system potential through assessing compatibility of new programs with existing programs
Provides customer service in a timely manner via several means which include email, face to face interaction, telephone and live chat
Provides detailed information about the products and services offered to the customers
Achieves computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
Listens to customer complaints and provides adequate solutions for their problem via phone or email
Resolves complaints, making recommendations, and providing information about your company’s products and services
Collaborates and builds relationships with customers to strengthen service competitiveness
Handles and manages surveys in regards to resolving customer service problems

Job Requirements/Qualifications
Bachelor’s degree in Business Administration or relevant field. High school diploma candidates with the required experience can also be considered
2 years of experience as a Customer Service Specialist or Customer Service Representative
Two years of increasingly responsible related experience, or any equivalent combination of related education and experience
Excellent English Written and Verbal Communication
Basic knowledge of computer software and office systems
Skills needed for this role
Customer service specialists must have well-developed verbal and written communication skills. They must have a thorough knowledge of the service or product and be able to describe its functions, features and details to customers. Customer service specialists must be able to respond to customer complaints, requests and inquiries in a professional and timely manner. They should have good organizational skills, general knowledge of Microsoft Office computer programs and be effective multi-taskers.

Career Level
0 Experience Employee

Job Specializations
Customer Service

Apply for this Customer Support Specialist (Remote / On-site) position