Scheduling Coordinator

Agilent seeks a Scheduling Coordinator in Bangkok to manage service orders, parts ordering, and customer communications within the CRM system. The role involves order creation, progress monitoring, quote generation, and cross-departmental collaboration.

Responsibilities

• Create and manage service orders in CRM with accurate customer and order information
• Process parts orders through CRM, track status, and communicate updates to internal teams and customers
• Generate service quotes in CRM and follow up with customers for clarification or adjustments
• Handle email communications, warranty extension submissions, and ad hoc administrative tasks
• Collaborate across departments while maintaining Agilent Standards of Business Conduct

Requirements

• Bachelor's or Master's degree, or equivalent education plus 3–5 years in customer service operations or administration
• Fluent English and Thai language, written and verbal communication
• SAP knowledge required
• Strong telephone communication skills for customer interactions
• Customer-first mindset and collaborative team player
• Meticulous attention to detail and accurate data entry