Customer Support Representative - Thai Speaker - Remote - Thailand

Job Description

As a Customer Support Representative, you will provide support and troubleshooting on Trading Platforms.

Detailed Duties and Responsibilities

• Support clients with technical and troubleshooting issues.
• Handle client inquiries appropriately and ensure that high level service is provided.
• Contribute to team effort by achieving targeted results. 
• Assist clients worldwide through live support.
• Able to manage live chat/phone/email support.
• Demonstrate impeccable telephone etiquette and management.
• Provide support and troubleshooting on Trading Platforms.
• Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records.
• Develop and maintain excellent relationships with prospective and existing clients.
• Handle back office queries.
• Promote available products and services to clients, provide all relevant information to clients.
• Report to the management and deal with all departments to resolve issues.

Targeted Qualifications

• Fluency in Thai Language,  C1/ C2 level.
• Fluency in English Language, C1 level or Higher.
• Excellent communication skills (both oral and written)
• Excellent computer skills (Microsoft Excel and Word)
• Knowledge of FX industry will be considered as a major advantage.
• Working schedule: Monday to Friday. 
• Previous experience in a similar position will be considered as a major advantage.
• Able to work efficiently under pressure.

Interpersonal Skills

• Communicative, Speak and/or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Organized and punctual, put things in order so that they run smoothly and are always on time.
• Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
• Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
• Precise, Make sure that things are done accurately, correctly, and exactly.
• Willingness to acquire new knowledge.
• Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

• Remote - Thailand.
• Full eligibility to live & work is a must.
• B2B contract/Services Agreement.
• Monday to Friday.
• Private medical insurance.
• A global team committed to the company values.
• A dynamic work environment in a dynamic company.