Clearance Support Agent (B2B)

Job Description:

• Support the inbound/outbound clearance support which is to handle customer clearance confirmation/query, perform customs clearance skill and provide customer orientation with service mind within established standards and transit times.
• Portray a professional, courteous and helpful attitude in all dealings with internal and external customers
• Timely report issues to be raised to the higher level to get the appropriate support
• Support with the practical experience and knowledge In daily activities to achieve goals and objectives
• Liaise with customs officials on specific duties payable and problem shipments.
• Build-up the co-operative relationship with the practical levels in Gateway and provide the positive attitude /solution when necessary
• Ensure the accurate preparation of import and export Customs declarations and the timely provision of those for review (as required)
• Resolve specific disputes or provide advice on technical issues with customers.
• Maintain a thorough knowledge of Customs practices and procedures
• Contribute to team effort to ensure the attainment of both inbound and outbound shipment clearance, efficiently within clearance performance targets and transit time.

Qualifications:

• Bachelor Degree in any field
• 3 years’ relevant experience of working with customs clearance matters within transportation, logistics or import / export industry
• Good Communication skills (English), spoken and written
• TOEIC/IELT or TOEFL score is an advantage
• Planning & Organizing, Decision Making, and Results Orientation
• Customer Oriented
• Proficient with Microsoft Excel, Power point and word