IT Support & Operation

DECATHLON THAILAND

If you are looking for a promising career in the sports retail industry, then you have come to the right place. We are an international company that has opened 28 stores in Thailand over the past 10 years, and we are now gearing up to open more and more stores in Thailand. We are in search of dynamic, enthusiastic, and reliable individuals to join our team. Our company is growing rapidly and we offer exciting opportunities for personal and professional growth. If you are up for the challenge, we welcome you to join us on this exciting journey.

Job Description

1. Onsite Operations & Lifecycle Management

• Field Maintenance: Travel to various store locations using your personal vehicle or public transport to perform both preventive and corrective maintenance.

• Hardware Mastery: Install, configure, and troubleshoot laptops, printers, POS terminals, handheld scanners, and other essential retail hardware.

• System Health: Perform regular health checks and monitoring to ensure 100% uptime, aiming for high Mean Time Between Failures (MTBF) .

• Inventory & Budget: Track IT assets and assist in cost allocation and budget monitoring for store equipment.

2. Technical Support & Incident Resolution

• Rapid Response: Serve as the primary point of contact for store teammates, managing incidents from first contact to resolution ( Targeting high FCR rates ).

• Network Stability: Monitor and maintain store networks, including Access Points, Switches, and 5G failover systems .

• Root Cause Analysis: Don’t just fix—investigate. Analyze recurring issues to implement permanent solutions and reduce the incident backlog.

3. Security, Resilience & Empowerment

• Data Protection: Execute and test backup and disaster recovery procedures to ensure business continuity.

• Cybersecurity: Implement security best practices and ensure all systems are patched and compliant with company standards.

• Teammate Training: Empower store staff by conducting training sessions on new digital tools and security awareness.

Requirements

• Mobility & Flexibility: You are comfortable traveling to different store locations and are adaptable with your working hours to align with store opening times and project deadlines.

• Technical Expertise: 2+ years of experience in IT support, specifically with hardware (POS, Scanners) and networking (APs, Switches, 5G).

• Communication: Good command of English to collaborate with regional teams and technical references.

• Passion: You genuinely love sports and bring that same energy and "team-player" mentality to your work.

• Problem Solver: You are highly responsible, flexible, and capable of working in a fast-paced retail environment.

• Have our company core values and express them through your actions Vitality, Responsibility, Generosity, and Authenticity

Decathlonian Benefits

• Be a shareholder, with an exclusive annual option to invest in Decathlon’s Shares.

• Provident fund.

• Group insurance includes life, health, and dental insurance.

• Performance bonus.

• Employee discount.

• A learning environment where you can dive deep and make an impact.

• Wide range of career opportunities locally and globally.