Operations Associate (Open for fresh grads)

Funding Societies is the largest unified SME digital loans platform in Southeast Asia. It is licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam. The FinTech company provides THB35 billion annually in business loans to small and medium-sized enterprises (SMEs). In Thailand, we operate under a debt-crowdfunding license granted by the Securities and Exchange Commission (SEC) and also provide direct lending services to SMEs. Our mission is to uplift societies in Southeast Asia by creating financial opportunities for everyone. We are committed to solving the SME financing gap in the region while providing convenient and short-term fixed-income investment options to individuals and institutions.

Backed by top-tier shareholders such as Sumitomo Bank, BRI Bank (Ventures), 500 Tuktuk, SoftBank Vision Fund 2, SoftBank Ventures Asia, Sequoia Capital India, Alpha JWC Ventures, VNG Corporation, Rapyd Ventures, Endeavor, EDBI, SGInnovate, Qualgro, and Golden Gate Ventures, we are proud to be a leading force in Southeast Asia’s FinTech space.

Our recent strategic milestones include the acquisition of regional digital payments platform CardUp, and a co-investment into Bank Index in Indonesia, and most recently, a strategic investment from Gobi Partners, further strengthening our ecosystem of SME financial services. For more information, please visit: 

Our impact and innovation have been recognized with numerous accolades, including:

• Global SME Finance Awards by IFC , part of World Bank 2021-2023
• Monetary Authority of Singapore FinTech Award (2016, 2021)
• KPMG FINTECH 100 Leading Global Fintech Innovators (2018)
• Brands for Good (2019, 2023)

Media Coverage: Thairath , Money and Banking , MGR Online , Siamrath

Hear from our team: Ops and CX team , A day with TA Intern

Here at Funding Societies | Modalku we live by our core values GETFS :

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics:  Only by forging togetherness, we help each other succeed.
• Test Measure Act:  Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

As an Operations Associate , you will be responsible for supporting the Operations & CX in setting up the end to end lending and crowdfunding operations and investor communications of FS Thailand and executing them. The ideal candidate has a great eye for detail, relishes the challenge of setting up processes from scratch, and improving them on a daily basis.

What you will do: 

• Support the manager in developing of SOPs Operations function processes to ensure compliance of processes
• Leverage technology to drive efficiency
• Working closely with internal stakeholders (sales, credit, legal, finance etc.) to ensure timely and accurate processing of financing for customers
• Execution of end to end operation related activities including but not limited to KYC, offer/contract generation, repayments, customer communication and reconciliation as an equal partner to the operations team
• Support crowdfunding, investor communication and related operations activities
• Support process improvement for SME / and investors automations 
• Support onboarding, conversion and engagement of customers, both SME and investors
• Work with product team and data team to build product and solution based on the requirements of each initiative.
• Other ad-hoc projects/ assignments by VP Operations&CX and Country Head

Requirements

What we are looking for: 

• Thai Nationality and can speak Thai and English at professional level.
• Able to perform Operations management 
• Bachelor's degree in Accounting, Business management, Economic, Finance, Engineering, Science, or related fields
• Structured in approach and has an eye for detail 
• Critical thinking and problem solving skills
• Project management skills
• Good English skills in communication both written and spoken

You will shine in this role if you have:

• SME lending background
• Fintech / Tech background
• Operations management background
• Financial services audit background
• Management Consulting background

Benefits

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Medical Benefits - We offer health insurance coverage for our employees. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development: We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Interested to know more about us? Learn about our Stories here .