Channel Operations Spec

Medtronic seeks a Technical Service Channel Specialist to support service operations across Southeast Asia and APAC. The role coordinates with service providers and channel partners to manage installation data, ensure compliance, and enable effective service delivery through documentation, reporting, and cross-functional collaboration.

Responsibilities

• Coordinate service channel operations with providers, partners, and internal stakeholders across SEA/APAC region
• Manage documentation, data trackers, reports, and process records with accuracy and timeliness
• Support partner onboarding, renewals, and operational alignment initiatives
• Analyze operational and calls data to identify trends, gaps, and improvement opportunities
• Conduct process training and prepare reports for leadership reviews using Excel and PowerPoint

Requirements

• Bachelor's degree in Business, Engineering, Operations, or related field
• 3+ years experience in channel, service, commercial operations, or vendor management
• Experience coordinating with service providers, vendors, distributors, or channel partners
• Strong stakeholder management and communication abilities
• Advanced proficiency in Microsoft Excel and PowerPoint
• Analytical and problem-solving skills with strong organizational discipline