Senior Operations Manager

What drives our operations? Our people! We’re looking for a strategic, analytical, and hands-on Senior Operations Manager to lead and scale our Rides marketplace operations in Bangkok by strengthening supply, optimizing marketplace performance, and driving operational excellence.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

As a Senior Operations Manager (Rides), your key objective is to lead and scale marketplace operations in Bangkok by driving supply growth, operational excellence, and marketplace efficiency.

You will strengthen the driver and fleet partner value proposition, lead strategic operational initiatives, and collaborate closely with cross-functional stakeholders to improve marketplace health and customer experience. 

This is a highly analytical and hands-on leadership role for someone who thrives in fast-paced environments, understands marketplace dynamics, and is passionate about building scalable and sustainable operations.

Main tasks and responsibilities:

• Build and strengthen the driver and fleet partner value proposition through localized operational, engagement, and growth strategies.
• Lead supply forecasting, capacity planning, and marketplace optimization initiatives to support sustainable business growth and marketplace efficiency.
• Own operational performance by monitoring marketplace and supply metrics, identifying operational gaps, and implementing data-driven solutions.
• Manage budget planning and forecasting processes aligned with market initiatives and strategic priorities.
• Identify local market trends, operational risks, and growth opportunities, proactively implementing initiatives that improve business performance.
• Collaborate closely with Product, Marketing, Legal, Finance, and Central Operations teams to execute strategic initiatives that drive growth and customer experience improvements.
• Continuously improve operational workflows, processes, and team performance to support rapid scaling and long-term operational sustainability.
• Act as a key stakeholder in local business planning, operational strategy development, and execution.
• Lead, develop, and inspire high-performing operations teams by fostering a culture of ownership, accountability, and continuous improvement.

About you:

• You have 8+ years of experience in operations, strategy, consulting, marketplace management, or a similar fast-paced environment.
• You have strong leadership experience managing and developing high-performing teams.
• You are highly analytical with proven experience interpreting data, identifying trends, and translating insights into actionable initiatives.
• You are hands-on, proactive, and comfortable operating in ambiguous and rapidly changing environments.
• You possess strong stakeholder management and cross-functional collaboration skills.
• You have experience working in high-growth tech companies, marketplaces, mobility, logistics, or consumer-tech environments. You communicate effectively in both English and Thai.
• You are passionate about building efficient operations and delivering exceptional partner and customer experiences. You demonstrate strong ownership, strategic thinking, and the ability to execute effectively under pressure.

Experience is important, but what truly sets you apart is your drive, integrity, and leadership mindset. Even if you don’t meet every requirement, we encourage you to apply.

Why you’ll love it here:

• Play a key role in shaping the future of mobility in your market.
• Lead high-impact initiatives that directly influence thousands of drivers and riders.
• Collaborate with talented colleagues in a fast-moving, data-driven environment.
• Accelerate your leadership growth with unique career development opportunities.
• Receive a competitive compensation package aligned with your impact.

*Some perks may differ depending on your location.

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