Bar Supervisor

Company Description

Mercure Rayong Lomtalay Villas & Resort

Hotel for travellers looking for local and authentic experiences Open your wings and discover Rayong's coastal charm-crafted details, bold bites, and golden sunsets await. Just 2.5 hours from Bangkok, Mercure Rayong Lomtalay blends authenticity with subtle surprises. The Ocean Wing, beachfront with sea-view villas, and the Garden Wing, 200 meters from the beach with Koh 17 rooftop bar, sit 400 meters apart with a free shuttle.

Mercure Rayong Lomtalay Villas and Resort is the newest and the trendiest destination in Rayong with a wide range of accommodation & facilities. Located in two wings, the resort offers spectacular and upscale beachfront rooms to sea view Villas. The resort area caters for all travelers and has an authentic and comfortable design. Thai flowers are integrated in the original and bold personality of the building and add layers of delicacy and freshness to the architecture.

Located at Cape Laem Mae Phim, a calm beach 20 mins from Ban Phe Pier for Koh Samet trips, Mercure Rayong Lomtalay offers easy access to local seafood markets, coastal exploration, and island hopping, with pools and KOH 17 Rooftop Bar back at resort.

Job Description

Job Purpose

The Bar Supervisor is responsible for assisting the F&B Manager to implement the Mercure brand standard, improving guest satisfaction, increase the departmental revenue, utilize unnecessary expenses, develop productivity of bartenders and conduct trainings.

Key Responsibilities

1. Bar Operations & Service
   • Supervise the daily operations of the assigned bar outlets, ensuring smooth, efficient, and consistent service.
   • Ensure all products and services meet brand standards and quality expectations.
   • Monitor guest satisfaction and promptly address guest concerns or operational issues.
2. Revenue & Cost Control
   • Support the achievement of departmental profitability through revenue generation and effective cost control.
   • Monitor sales, operating costs, stock levels, par stock, and FIFO procedures.
   • Analyze business performance and provide recommendations to the Bar Manager/F&B Manager for improvement.
3. Bar Facilities & Hygiene
   • Ensure bars, pantries, fridges, equipment, storage areas, furniture, and entertainment facilities are clean, organized, safe, and in good working condition.
   • Maintain high standards of sanitation, cleanliness, HACCP/FSMS, and food safety.
   • Ensure promotional materials and outlet presentation are clean, complete, and ready before operation.
4. Team Supervision & Training
   • Supervise, coach, and support bartenders and bar team members to achieve high performance standards.
   • Plan and conduct training for new and existing team members and ensure training is properly implemented and followed up.
   • Promote teamwork, professional grooming, positive behavior, and adherence to hotel values and brand standards.
5. Product Development & Guest Experience
   • Support the development of trendy cocktails, beverages, and promotional initiatives to enhance guest engagement and revenue.
   • Coordinate the preparation, presentation, and service of beverages and related products to ensure consistent quality.
   • Monitor market and beverage trends and recommend opportunities for business growth.
6. Standards, Controls & Continuous Improvement
   • Implement operational guidelines, policies, procedures, and daily/weekly/monthly checklists.
   • Ensure proper follow-up on operational standards, maintenance, stock control, and audit requirements.
   • Continuously identify opportunities to improve service quality, operational efficiency, guest satisfaction, employee engagement, and financial performance.

Other Responsibilities

• Perform other related duties and special projects as assigned by the immediate supervisor.

Qualifications

Knowledge and Experience

• Minimum of 2 years of BAR management experience, preferably in the luxury setting lifestyle resort & stand-alone BAR.
• Strong oral and written communication skills
• Ability to train and develop team members
• Ability to work effectively in a team environment and take initiative
• Excellent organizational skills

Additional Information

Competencies

• Good interpersonal skills with ability to communicate with all levels of employees
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Good presentation and influencing skills
• Multicultural awareness and able to work with people from diverse cultures
• Flexible and able to embrace and respond to change effectively
• Ability to work independently and has good initiative under dynamic environment
• Self-motivated and energetic