Floor Supervisor

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ABOUT OUR DEPARTMENT / TEAM

Housekeeping is an operational department in a  hotel , which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms,  public areas , back areas and the surroundings.

THE IMPACT OF THIS ROLE 

As a Floor Supervisor is to ensure all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate and works in a supportive and flexible manner with other departments.

KEY RESPONSIBILITIES

Customer Service

· Delivers the brand promise and provides exceptional guest service at all times.

· Provides excellent service to internal customers as appropriate.

· Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner. Feedback guest complaints to Team Leader – Housekeeping/ Assistant Manager promptly. 

· Maintains positive guest and colleague interactions with good working relationships.

Operational

· Checks and verifies room status report.

· Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

· Ensure that standards are maintained at a superior level on a daily basis.

· Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.

· Clean guest rooms by category priority.

· Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.

· Service assigned guest rooms. 

· Empty trash containers and ashtrays. 

· Remove all dirty terry and replace with clean par to designated layout 

· Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor. 

· Replace facial, toilet tissue and bathroom amenities in correct amount and location.

· Inspect condition of bathrobes and replace soiled/damaged ones.

· Remove dirty bed linen and make up bed with clean linen.

· Replace laundry bags and slips. 

· Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and. placement of hangers, extra blanket/pillow and luggage rack.

· Dust and polish all furniture. 

· Realign furniture to floor plan. 

· Open all drawers/doors in check-out rooms and remove items left by guest guests inside.

· Check under bed(s), chairs and sofa for debris and remove if present.

· Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor. 

· Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.

· Dust pictures, frames and mirrors. 

· Remove dust and debris on television, VCR, clock radio, remote control and cable box.

· Set correct time on clock; correct TV channel; correct movie rental insert.

· Clean all lamps and light switches; check for proper working order.

· Remove dust, spots and smears from windows, ledges and frames.