Human Resource Manager

ABOUT THE ROLE

We are looking for an experienced and people-focused Human Resources Manager to lead HR operations and support business objectives across our hospitality operation.

The HR Manager will oversee HR administration, recruitment, employee relations, labor law compliance, payroll coordination, performance management, training and development, employee engagement, and HR policies and procedures .

The ideal candidate combines strong HR technical knowledge with a hands-on approach and understands the fast-paced, people-driven nature of the hotel, hostel, resort, restaurant, and F&B industry .

KEY RESPONSIBILITIES

HR Operations & Administration

• Manage day-to-day HR operations and people management activities.
• Maintain accurate employee records, contracts, HR documentation, and personnel files.
• Develop and implement HR policies, procedures, SOPs, and employee guidelines.
• Ensure HR processes are consistent with company standards and local employment regulations.
• Prepare HR reports, workforce analysis, and management updates.

Recruitment & Talent Acquisition

• Lead end-to-end recruitment for operational, supervisory, management, and corporate positions.
• Develop recruitment strategies for high-volume hospitality recruitment .
• Source candidates through job boards, LinkedIn, social media, recruitment networks, referrals, and other channels.
• Coordinate interviews, selection, offers, onboarding, and pre-employment processes.
• Build talent pipelines for future vacancies.
• Support manpower planning and workforce requirements with department heads.

Employee Relations

• Manage employee relations and provide guidance to managers and employees.
• Handle employee grievances, disciplinary matters, investigations, and workplace conflicts.
• Support managers in performance and people-related issues.
• Promote a positive, professional, and inclusive workplace culture.
• Ensure appropriate documentation and procedures are followed for employee cases.

Labor Law & Compliance

• Ensure compliance with applicable labor laws, employment regulations, social security, work permits, visas, and statutory requirements .
• Advise management on employment-related matters and HR compliance.
• Maintain up-to-date knowledge of changes in employment legislation.
• Coordinate with relevant government authorities and external advisors when required.

Performance Management

• Manage the employee performance management cycle , including probation, performance reviews, goal setting, and development plans.
• Support department heads in addressing performance issues.
• Develop performance improvement processes and documentation.
• Promote accountability and continuous performance development.

Training & Development

• Identify training needs across departments.
• Coordinate training, onboarding, orientation, leadership development, and service training .
• Support career development and succession planning.
• Monitor training participation and effectiveness.

Payroll & Benefits

• Coordinate monthly payroll processing with Finance or payroll providers.
• Review attendance, overtime, leave, allowances, deductions, and employee changes.
• Administer employee benefits, insurance, social security, and other company programs.
• Ensure payroll and employee information is accurate and confidential.

Employee Engagement & Culture

• Develop initiatives that improve employee engagement, retention, recognition, and workplace culture .
• Organize employee activities and engagement programs.
• Monitor employee feedback and identify opportunities for improvement.
• Support employer branding and employee communication initiatives.

Management & Business Partnership

• Act as a strategic HR partner to the General Manager and department heads .
• Provide HR advice to management on workforce planning, organizational structure, employee relations, and people development.
• Monitor staffing levels, turnover, absenteeism, and labor costs.
• Support organizational changes, new openings, renovations, and business expansion.

REQUIREMENTS

• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or related field .
• Minimum 5 years of progressive HR experience , preferably within hospitality.
• Previous experience as HR Manager, Human Resources Manager, People & Culture Manager, HR Business Partner, or Assistant HR Manager .
• Strong experience in hospitality recruitment, employee relations, labor law, HR administration, and performance management .
• Experience managing recruitment for hotels, hostels, resorts, restaurants, or F&B operations is highly desirable.
• Strong knowledge of local labor laws, employment regulations, social security, and HR compliance .
• Experience handling both operational and management-level recruitment.
• Strong understanding of payroll, compensation, benefits, and HR documentation.
• Excellent communication, negotiation, problem-solving, and interpersonal skills.
• Strong English communication skills.
• High level of confidentiality, professionalism, and integrity.
• Ability to work in a fast-paced, multicultural hospitality environment.