Supply Chain Team Leader

About LINE MAN Wongnai 

At LINE MAN Wongnai, a cornerstone of our mission to "Digitalize Thailand" is the empowerment of local businesses through our Merchant Digital Solutions Business Unit. This dedicated unit is the engine that powers our merchant partners, equipping them with the cutting-edge technology they need to thrive in the digital economy.

We are looking for a Supply Chain Team Leader to lead and manage Supply Chain Operations, including supply planning, replenishment, and claim & repair processes.This role is responsible for ensuring stock availability, operational efficiency, and asset lifecycle control while maintaining high service levels and minimizing losses.Your primary mission will be to drive operational stability, improve supply planning accuracy, control repair and claim turnaround time, and strengthen cross-functional collaboration to support business growth and customer experience.

What you'll Do:

Supply Planning & Replenishment Management:  

• Lead and manage supply planning and replenishment processes to ensure optimal stock availability aligned with business demand. 
• Monitor inventory levels, aging stock, and replenishment cycles to prevent shortages or overstock situations. 
• Collaborate with Sales, Marketing, and BD teams to align supply plans with projected demand and campaign activities.

Claim & Repair Operations:  

• Oversee claim, repair, and refurbishment processes to ensure timely turnaround and cost control.
• Monitor repair lead time, vendor performance, and claim accuracy to reduce repeat issues and operational losses.
• Ensure proper tracking of assets, including serial numbers, warranty status, and asset conditions.
• Drive initiatives to improve repair efficiency and reduce defect recurrence.

Inventory & Asset Control: 

• Ensure accurate stock reconciliation between system records and physical inventory.
• Supervise inbound and outbound stock movements and enforce internal control compliance.

• Support asset utilization improvement through refurbishment, reallocation, and recovery initiatives.

Operational Excellence & Process Improvement:  

• Design, implement, and continuously improve SOPs related to supply chain operations, replenishment, and repair workflows.
• Analyze operational data and performance metrics to identify bottlenecks and improvement opportunities.
• Work closely with the Transformation team and system teams to enhance tools and reduce manual work through automation and process improvement.

Team Leadership & Cross-Functional Collaboration: 

• Lead and coach team members to ensure operational goals and SLAs are achieved.
• Allocate workload effectively and foster accountability within the team.
• Coordinate with cross-functional teams (Project, Finance, Warehouse, Vendor, After Sales Service) to ensure seamless operational execution.
• Escalate operational risks with clear root cause analysis and recommended solutions.

What you'll Need:

• Bachelor's degree or higher in Supply Chain Management, Logistics, Business Administration, Engineering, or a related field.
• 5+ years of experience in supply chain operations, inventory management, logistics, or repair/claim operations.
• At least 1–2 years of experience in team leadership or supervisory roles.
• Strong understanding of supply planning, replenishment, inventory control, and asset lifecycle management.
• Experience working with warehouse management systems (WMS), ERP/SAP, or operational systems is a plus.
• Strong analytical skills and ability to use data to drive operational decisions.
• Clear communication skills and ability to coordinate with cross-functional stakeholders.
• Strong ownership mindset, structured thinking, and ability to manage operational pressure effectively.